The Ashe Center is pleased to offer patients the
ability to view their medical
information and interact with clinicians online by using
the Patient Portal.
This web site
and related services are
subject to compliance with the terms and conditions set forth below.
Please read the following
information carefully.
If you think you
have a medical or psychiatric emergency,
call 9-1-1 or go to the nearest
hospital.
TERMS AND CONDITIONS
1. Patient Portal Capabilities
The Ashe Center provides the Patient Portal
to allow Ashe
Center patients to view health-related
information, communicate with Ashe Center practitioners and staff, and arrange
for appointments.
If
you think you have a non-urgent
medical matter, call
the Ashe Center or message your
Ashe Center provider in the Patient Portal.
All communications
between you and
your Ashe Center care team using the Patient Portal are carried over a secure, encrypted
connection directly into the
Ashe Center electronic
medical record. While you may receive
internet e-mail
messages notifying
you of new messages in your
the Patient Portal Inbox, these e-mails will not contain any confidential medical information.
Messages that you send via the Patient Portal may become
part of your permanent legal
medical record at the
discretion of the Ashe Center care provider or support staff. Once a message
is made part of your permanent
medical record, it will be
accessible to current
and future Ashe Center
health care provider(s) and staff members at The Ashe Center who are appropriately involved in your
care.
Your health care provider may choose
to select an
associate(s) to help manage
and respond to your electronic messages on the Patient Portal. These may include
nursing or other
administrative staff who review
messages sent via the
Patient Portal and either respond or route the message to the health care provider. Use of the
Patient Portal secure
messaging may not be
appropriate if the message includes sensitive information that you would
only wish to discuss directly
with
your provider.
The Ashe Center will make its best effort to
provide a timely response
to electronic inquiries
or other
communication submitted through the Patient Portal. In some cases,
Ashe Center staff may not be
immediately available, so you should allow at least two
(2) business days
for a response. Emergency
matters requiring immediate or
urgent attention should not be
submitted through the Patient Portal.
With respect to any electronic
communications sent through the Patient Portal, The Ashe
Center is only able to respond to such communications based
on the information provided by the patient. If insufficient information
is provided, The
Ashe Center will be unable
to provide accurate and reliable services.
One requirement must be met for a
patient to be eligible to use the Patient Portal. A patient
must be a registered UCLA student
or be otherwise eligible to use services at The Ashe Center.
Although the Patient Portal displays certain information from your
health record, it does not necessarily display
all information found in your
medical record. If you think that your
health information displayed in the Patient Portal
is inaccurate, you can
request that The Ashe Center amend your record
by messaging
your provider(s) within the Patient
Portal.
To request
a complete copy of your
medical records, please
contact: Ashe Center Medical Records Department
through the Ashe Center website.
You agree that you will not upload or transmit any communications
or content of any type
(including secure messaging) that may infringe
upon, misappropriate or violate any rights of any party. In
consideration of being allowed to use the Patient Portal,
you agree that the
following actions shall
constitute a material breach of these
Terms and Conditions:
·
Using secure
messaging for any purpose
in violation of
local, state, national, or international laws or posted Ashe Center
policies
·
Transmitting material that infringes
or violates the intellectual property rights of
others or the privacy
or publicity rights of
others
·
Transmitting material that is unlawful, obscene,
defamatory, predatory of minors,
threatening, harassing, abusive, slanderous, or hateful to any person (including
Ashe Center personnel) or entity as determined by The Ashe Center in its sole
discretion
·
Using interactive services in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
·
Collecting information about others, including e-mail
addresses
·
Intentionally distributing viruses or
other harmful computer code
The Ashe Center expressly reserves the right, in its sole discretion, to terminate a user’s
access to interactive services and/or
any or all other areas of the Patient Portal due to any act delineated above, or at the discretion of the patient’s clinician, or any act that would constitute a violation of these Terms and Conditions.
To
deactivate your Patient Portal
account, please contact shsmail@ashe.ucla.edu.
If you need information regarding your use of the Patient
Portal or technical assistance regarding your Patient Portal
account, please contact shsmail.ucla.edu. For
billing questions, please
go to the website: www.studenthealth.ucla.edu and the Contact Us page.
The Ashe Center is committed to protecting the confidentiality of your
medical information. Any personal
information you submit or
that is maintained
on the Patient Portal
is governed
by The Ashe Center’s privacy and
security practices. Firewalls, passwords, encryption, and
audit trails are further used to
safeguard your information. The
Ashe Center has taken
steps to make the Patient
Portal secure against unauthorized access
and use. This web site uses encryption software. While The
Ashe Center uses state-of-the-art security, no
system can perfectly guard
against risks of intentional
intrusion or inadvertent disclosure of information. When using the Patient Portal, information will
be transmitted over a medium that is
beyond the control of The Ashe
Center and its contractors. YOU
HEREBY EXPRESSLY ASSUME
THE SOLE RISK OF ANY UNAUTHORIZED
DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY
DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF DATA OR OTHER
INFORMATION TRANSMITTED IN CONNECTION WITH THE
USER OF THIS SERVICE.
The Ashe Center affords the same degree
of confidentiality to medical information stored
on the Patient Portal as
is given
to information stored by The
Ashe Center in any
other medium. The Ashe
Center limits employees’ access and ability to
enter or view health information based upon their role in your
care. The Ashe
Center has taken steps to make sure
all health information received from online
visitors is as secure
as reasonably possible against unauthorized use, access
or disclosure.
The Ashe Center and
many other organizations and
individuals such as physicians, hospitals
and health plans are required by law to keep your health information private and confidential. If you
have authorized the disclosure of your health
information to someone who is not legally required
to keep it private
and confidential, it may no
longer be protected by state or
federal privacy
and confidentiality laws.
Your privacy
is important to us. The Ashe Center will
use
your confidential medical
information in order to provide
you health care services. The Ashe
Center takes many precautions
to maintain
your confidential medical information
in confidence and will not deliberately disclose
any information regarding you to
any unaffiliated third party unless
you authorize that person
to receive your information or the information is permitted
to be disclosed by law. Please review the Ashe Center Notice
of Privacy Practices
for a thorough description of how The Ashe
Center gathers, uses and
protects your confidential
information. All messages sent and received within the Patient Portal that contain medical information are subject to all state and federal laws governing
the security and confidentiality of medical records.
You are responsible for
taking all reasonable steps to ensure
that no unauthorized person shall have access to your Ashe
Center online password or account. It is your sole
responsibility to (1) control the
disclosure and use of your
activation codes, username
and password; (2) authorize,
monitor and control access to and use of your the
Patient Portal account and password; and
(3) promptly change your
password if it has
been compromised. The Ashe Center recommends
that you change your password
on a regular basis.
If
you need technical assistance regarding your Patient Portal
account, please contact shsmail@ashe.ucla.edu.
I UNDERSTAND
THAT THE ASHE CENTER TAKES
NO
RESPONSIBILITY FOR AND DISCLAIMS
ANY
AND ALL LIABILITY ARISING FROM ANY INACCURACIES
OR DEFECTS
IN SOFTWARE, COMMUNICATION
LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET
SERVICE PROVIDER
(ISP), ACCESS SYSTEM,
COMPUTER HARDWARE
OR SOFTWARE, OR ANY OTHER SERVICE
OR DEVICE THAT I USE TO
ACCESS THE PATIENT PORTAL. I UNDERSTAND THAT THE PATIENT PORTAL MAY NOT BE
AVAILABLE TO ME AT ALL
TIMES DUE TO SYSTEM
FAILURES, BACK-UP
PROCEDURES, MAINTENANCE, OR OTHER
CAUSES. ACCESS IS PROVIDED
ON AN "AS-IS, AS- AVAILABLE" BASIS AND
THE ASHE CENTER DOES
NOT GUARANTEE THAT I
WILL BE ABLE TO ACCESS THE
PATIENT PORTAL AT ANY PARTICULAR TIME. DURING TIMES WHEN THE
PATIENT PORTAL IS UNAVAILABLE, OTHER COMMUNICATION METHODS (E.G., TELEPHONE)
SHOULD BE USED TO CONTACT
MY CARE PROVIDER AT THE ASHE
CENTER.
THE PATIENT
PORTAL, ITS CONTENT
AND ALL SITE-RELATED SERVICES ARE PROVIDED
"AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. I
ASSUME TOTAL RESPONSIBILITY AND
RISK FOR MY USE OF THE PATIENT
PORTAL. ANY
REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON THE PATIENT PORTAL
DO NOT CONSTITUTE OR IMPLY A
RECOMMENDATION OR ENDORSEMENT BY THE ASHE
CENTER UNLESS SPECIFICALLY STATED OTHERWISE.
THE ASHE CENTER
AND ITS AFFILIATES, SUPPLIERS, AND
OTHER THIRD PARTIES MENTIONED
OR LINKED TO ON THE PATIENT PORTAL ARE
NEITHER RESPONSIBLE NOR LIABLE
FOR ANY DIRECT, INDIRECT,
INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE,
OR OTHER DAMAGES
(INCLUDING, WITHOUT LIMITATION,
THOSE RESULTING FROM LOST PROFITS,
LOST DATA, OR BUSINESS INTERRUPTION)
ARISING OUT OF OR RELATING IN ANY WAY TO THE
PATIENT PORTAL, SITE-RELATED SERVICES
AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE PATIENT PORTAL, AND/OR
ANY THIRD
PARTY WEB SITE, WHETHER
BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL
THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. YOUR SOLE
REMEDY FOR DISSATISFACTION WITH THE
PATIENT PORTAL, SITE- RELATED
SERVICES, AND/OR THIRD PARTY WEB SITES
IS TO STOP
USING THE WEB SITE AND/OR THOSE
SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THESE TERMS AND
CONDITIONS ARE GOVERNED BY CALIFORNIA LAW WITHOUT
REGARD TO ITS PRINCIPLES
OF CONFLICTS OF LAW. IF ANY VERSION OF
THE UNIFORM COMPUTER INFORMATION
TRANSACTIONS ACT (UCITA)
IS ENACTED AS PART OF THE LAW OF
CALIFORNIA, THAT STATUTE
SHALL NOT GOVERN ANY ASPECT OF
THESE TERMS AND CONDITIONS.
Except as otherwise indicated, all
content on the Patient
Portal, including
text, graphics, logos, button icons, photos, images, forms,
audio, video, questionnaires, and software, is
the property of The
Ashe Center or its
licensors and is protected by United
States and international copyright laws. The
Ashe Center allows you to
view or download a single copy of the material
on the Patient Portal solely for your
personal, noncommercial use.
The compilation of all content on the
Patient Portal is
the exclusive property of The Ashe
Center and is protected by United
States and international copyright
laws. Unless specifically authorized
in writing by The Ashe Center, any use of these
materials, or of any materials contributed to the Patient Portal
by
entities other than
The Ashe Center, on any other Web site or
networked computer environment for any purpose
is prohibited.
Any rights not expressly
granted by these Terms and Conditions or any applicable end- user
license agreements are reserved by The Ashe Center.
Content and
features are subject to
change or termination without notice
in the editorial discretion of The
Ashe Center.
The Digital Millennium Copyright Act of 1998
(the "DMCA") provides
recourse for copyright owners who believe that material appearing on the Internet infringes their rights under
U.S. copyright law. If you
believe in good faith that materials appearing on the
Patient Portal infringe
your copyright, you (or your
agent) may send
us a notice requesting
that the material be
removed, or access
to it blocked.
In accordance with the DMCA, The Ashe Center has designated an agent to receive notification
of alleged copyright infringement in accordance with
the DMCA. Any
written Notification of Claimed
Infringement should comply with Title 17, United
States Code, Section
512(c)(3)(A) and should be provided in writing to our designated
agent found here: http://www.ucla.edu/terms-of-use/dmca
Please note: If you materially misrepresent that
online material, product,
or activity is infringing your copyrights, you may be liable for damages (including court costs and attorneys'
fees) and could be subject to
criminal prosecution for perjury. We suggest
that you consult
your legal advisor before filing a notice or counter-notice.
Use of the Ashe Center or
the University of California
name without authorization is prohibited by California
law. Other proprietary marks of The Ashe Center or third parties may be
designated as such from time to time on the Patient Portal through
use of the TM,
SM, or ® symbols.
Users of the Patient Portal
are not authorized to make any use of the
University name, The Ashe Center marks or the
proprietary marks of third parties, including but not limited
to, as metatags or in any other fashion
that may create a
false or misleading
impression of affiliation or sponsorship with or by The Ashe Center or
the applicable third
party. Nothing on this web site should be construed as
granting any license
or right to use
any trademark, service mark, or logo displayed on this website without the express written
permission of The Ashe Center or the third
party that may own the trademark, service mark or logo.
The Ashe Center grants a limited license to each user to make personal use only of this web site and the associated services in accordance with these terms and conditions of use. This license
expressly excludes,
without limitation, any reproduction, duplication, sale, resale
or other commercial use of the web
site and the associated services, making any derivative of the web site
or the associated services, the
collection and use of user
e-mail addresses or other users
information, including, without limitation, health information
or any data extraction
or data mining whatsoever.
Although The Ashe Center
attempts to ensure the integrity of this
web
site, it makes no guarantees whatsoever as
to the correctness or accuracy
of the web
site. It is possible that the web site could include typographical errors, inaccuracies
or other
errors. In the event that an
inaccuracy arises,
please inform The
Ashe Center so that it can be corrected. Information contained on the web site may be changed or updated without
notice.
The Ashe Center makes no representations whatsoever about any other
non-UCLA web site that you may access
through this web site. When you
access a non-The Ashe Center web site, please be advised that it is
independent from The
Ashe Center, and that The Ashe Center has no control over the content on
that web site. The
Ashe Center does
not
endorse or accept any responsibility for the content or use of any other linked web
site. If you
decide to access any third
party web sites linked to this web site, you do so
entirely at your
own risk.